Terms of Service

Last updated: 26 September 2026

These terms apply when you ask DBAY EXQUISITE (“we”, “us”) to buy and deliver an item on your behalf. By placing an order with us, you agree to them.

1. What we do

We are a buying and delivery service. You send us a link to an item from a US store. We buy that item on your behalf using our own payment method and our own US address, receive it at our warehouse in Houston, Texas, ship it to Nigeria, and deliver it to the address you give us.

We are not the seller. The item is made, described, priced and dispatched by the store you chose. Our responsibility is to buy what you asked for and to get it to you.

2. Orders and pricing

a. Every order starts with a quote. We confirm the total — the item price with our service charge already inside it — before we buy anything.

b. Shipping is charged separately, by weight: ₦10,000 for items up to 1 lb, and $6 per pound for items above 1 lb, charged on actual weight.

c. We do not pass on customs or import duty as a separate charge. What we quote is what you pay.

d. Your payment confirms your order. We buy the item once your payment has been received. Until then, nothing has been ordered and nothing is held for you.

e. A quote stands as long as the store’s price stands. US stores change prices without warning. If the price changes before we buy, we come back to you with the new total rather than charging you more without asking.

3. Cancellations

a. You can cancel free of charge at any time before we buy the item.

b. Once we have bought the item, the order cannot be cancelled and the payment is not refundable. The item still belongs to you, and we still ship it and deliver it to you.

4. Delivery times

We ship from the US every Friday. After a shipment leaves, your parcel normally arrives in Nigeria within 5 to 10 working days. Delivery from there to your door is handled by local couriers and the time it takes depends on your location, so we do not guarantee a doorstep delivery date.

These are the times we plan for, not a guarantee. Airline schedules, customs and weather are outside our control. If your order is running late, we tell you before you have to ask.

5. If something goes wrong

a. Lost or damaged while we are shipping it. If your item is lost or damaged between our US warehouse and delivery to you, we refund you. That is our risk to carry, not yours.

b. The item is not what you expected. We buy exactly what your link shows. The choice of item, size, colour, model and seller is yours, and so is the store’s own quality. If the store sent the wrong thing or the item disappoints you, the claim is between you and that store. We will give you the order details, invoice and any evidence you need to take it up with them.

c. Wrong address. If the delivery address you gave us is wrong, or nobody is there to receive the parcel, redelivery is charged at cost.

6. What we will not ship

For safety, airline rules and Nigerian import rules, we do not buy or ship:

• Firearms, ammunition, or anything that looks like a weapon
• Flammable liquids, aerosols and compressed gas
• Loose lithium batteries and power banks above the airline limit
• Illegal drugs, and prescription medicines without a prescription
• Counterfeit goods
• Live animals and perishable food

If you order any of these, we cancel the order and refund the item cost.

7. Your responsibilities

You confirm that the item is legal to import into Nigeria, that the link and the specification you sent — size, colour, model — are the ones you want, and that the delivery address and phone number you gave us are correct.

We buy exactly what the link shows. If the link is wrong, the item will be wrong.

8. Our liability

We are responsible for buying the item you asked for and delivering it to you. We are not responsible for the quality, fitness or accuracy of what a store sells, or for delays caused by airlines, customs or couriers.

Where we are liable, our liability is limited to the value of the item and the shipping you paid us.

9. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute is subject to the courts of Lagos State.

10. Contact

WhatsApp 0902 044 4946 · dbayexquisite@gmail.com · Lagos, Nigeria