Ordering
How do I place an order?
Send us the link to the item you want — through the form on our homepage, or straight to us on WhatsApp. We check it, confirm your total, and buy it once you have paid.
Which US stores can I order from?
Any of them. Amazon, eBay, Shein, Nike, Walmart, Best Buy, StockX, brand websites, small boutiques. If it sells online in America, send the link.
Do I need a US card or a US address?
No. That is the point of the service. We pay the store with our card and ship to our own warehouse in Houston, Texas.
Can I order more than one item?
Yes, and you should. Items that reach our warehouse in the same week travel together on the same Friday shipment.
Money
What does it cost?
Two things: the item price with our service charge already inside it, and shipping by weight. Shipping is ₦10,000 for anything up to 1 lb, and $6 per pound above that, on actual weight.
Will I pay customs or duty when it arrives?
No. What we quote is what you pay.
When do I pay?
Before we buy. Your payment confirms your order — until it reaches us, nothing has been ordered and nothing is held for you.
What if the store's price changes before you buy?
We come back to you with the new total. We never charge you more than you agreed without asking first.
Delivery
How long does it take?
Our shipment leaves the US every Friday, and your parcel normally arrives in Nigeria 5 to 10 working days later. From there a local courier takes it to your door. That last stretch depends on where in Nigeria you are, so we cannot put a date on it — but we will tell you the moment it is on its way to you.
Where do you deliver?
Anywhere in Nigeria.
How do I track my order?
Use the tracking page. Enter your DBAY tracking number. Or use the phone number you ordered with, together with the last 4 characters of your tracking number — we ask for both so that nobody else can look up your orders.
Will you tell me when it arrives?
Yes. You get a WhatsApp message when your item reaches our US warehouse, and another when it is delivered, with your receipt attached.
Problems
My item was lost or damaged on the way. What now?
If it happened between our US warehouse and your door, we refund you. Message us and we will sort it out.
The store sent the wrong thing, or the item is not what I expected.
We buy exactly what your link shows, so a claim about the item itself goes to the store that sold it. We will give you the order details and invoice you need to make that claim. See our Terms.
Can I cancel?
Free of charge before we buy it. Once we have bought it, the order cannot be cancelled and the payment is not refundable — but the item is yours and we still deliver it.
What can't you ship?
Weapons, flammable liquids and aerosols, loose batteries and power banks above the airline limit, illegal drugs, counterfeits, live animals and perishable food.
Contact us
A person answers. We are quickest on WhatsApp.
Lagos, Nigeria · warehouse in Houston, Texas
Found something you want from the US?
Send us the link and we’ll handle the rest — buying, shipping and delivery to your door in Nigeria.
Start an Order